Terms of service

Terms & Conditions

Dawn and Dune — Legal Terms & Purchase Agreement | Last Updated: September 2026

Welcome to Dawn and Dune (www.dawndune.com), operated by Company De Waal ("we", "us", or "our"). Throughout the site, the terms "we", "us", and "our" refer to Dawn and Dune. By accessing our website and/or purchasing from us, you engage in our "Services" and agree to be bound by these Terms & Conditions, together with our Privacy Policy, Shipping Policy, and Refund & Return Policy.

Please read these Terms & Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any Services. We reserve the right to update, change, or replace any part of these Terms by posting updates to this page.

AUSTRALIAN CONSUMER LAW (ACL) COMPLIANT | OPERATED BY COMPANY DE WAAL (KVK 86533916)

1. Online Store Terms & Age Restriction

By agreeing to these Terms & Conditions, you confirm that you are at least 18 years of age or the age of majority in your state or territory of residence within Australia.

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to intellectual property laws). You must not transmit any worms, viruses, malware, or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your access to our Services.

2. Australian Market Focus & Consumer Guarantees

This website serves customers primarily in Australia, and all orders are processed with the goal of providing a smooth, transparent, and reliable shopping experience for this market.

All transactions comply with applicable Australian statutory consumer protection laws, including consumer guarantees provided under the Australian Consumer Law (ACL). Nothing in these Terms limits, excludes, or modifies any statutory rights that cannot be excluded under applicable consumer legislation.

3. Products, Pricing & Order Acceptance

  • Pricing & Availability: Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product at any time.
  • Product Representation: We make every effort to display product images, textures, and colors as accurately as possible; however, actual colors may vary depending on your device screen settings.
  • Order Cancellations & Refusals: We reserve the right to refuse or cancel any order at our discretion, including orders suspected of fraud, unauthorized resale, or billing errors. Requests for order modifications or cancellations must be submitted prior to our daily cut-off time at 8:00 PM AEST (Australian Eastern Standard Time).
  • Billing & Payment: Accepted payment methods include those displayed at checkout (such as Visa, Mastercard, PayPal, and other supported gateways). By placing an order, you authorize us to charge your selected payment method.

4. Shipping & Logistics Overview

To provide curated fashion at competitive direct pricing, orders are dispatched directly from our specialized international fulfillment centers. Comprehensive terms regarding estimated delivery timeframes, tracking procedures, lost packages, and return steps are governed by our dedicated Shipping Policy and Refund & Return Policy.

5. Prohibited Uses

In addition to other prohibitions set forth in these Terms, you are strictly prohibited from using the site or its content:

  • For any unlawful purpose or to solicit others to perform unlawful acts;
  • To violate any international, federal, state, or local regulations, rules, or laws;
  • To infringe upon or violate our intellectual property rights or the rights of others;
  • To upload or transmit viruses, malware, spam, or any malicious code;
  • To submit false, misleading, or fraudulent information during checkout or customer inquiries.

6. Limitation of Liability & Governing Law

Disclaimer of Warranties: All products and services are provided "as is" and "as available" for your use, except where statutory warranties are guaranteed under applicable consumer protection laws.

Governing Law: These Terms & Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with applicable consumer protection standards in Australia, alongside relevant statutory regulations applicable to our corporate entity.

⚠️ IMPORTANT NOTICE REGARDING RETURN ADDRESSES

Our registered business address in the Netherlands is an administrative office and NOT a return location.

Returns sent without prior authorization or shipped directly to our main business address in Uden cannot be received or processed. All returns must be approved in advance by contacting our customer support team at info@dawndune.com to obtain official return address details and instructions.

Business Information & Corporate Identity

Store Brand Name: Dawn and Dune (Part of De Waal)

Legal Operating Company: Company De Waal

Chamber of Commerce (KVK): 86533916

Official Website: www.dawndune.com

Customer Support Email: info@dawndune.com


Registered Business Address

Company De Waal
Pastoor Spieringsstraat 123
5401GT Uden
Netherlands
(Administrative Office — No Unsolicited Returns)

Authorized Return Location

Dawn and Dune Return Center
Address provided upon request
via Customer Support
(Prior email approval required: info@dawndune.com)

© 2026 Dawn and Dune | Operated by Company De Waal | All rights reserved