Shipping policy

Shipping Policy

Dawn and Dune — Delivery Terms & Logistics Information | Last Updated: September 2026

At Dawn and Dune (www.dawndune.com), operated by Company De Waal, we are committed to providing reliable, transparent, and efficient shipping for all orders. This website serves customers in Australia, and all orders are processed and shipped with the goal of providing a smooth and reliable shopping experience tailored to this market.

FREE SHIPPING ON ALL AUSTRALIAN ORDERS — NO MINIMUM PURCHASE (AUD $0.00)

1. Target Market & Fulfillment

We deliver to physical addresses and eligible delivery locations across Australia. To provide curated collections at competitive pricing, orders are dispatched directly from our specialized fulfillment centers.

2. Processing Times & Estimated Delivery Windows

Logistics Phase	Details / Timeframe
Standard Shipping Cost	Free Shipping (AUD $0.00 for all orders)
Daily Order Cut-off Time	8:00 PM AEST (Australian Eastern Standard Time)
Order Processing Time	1–3 business days (Monday–Friday)
Delivery & Transit Time	7–10 business days (Monday–Friday)
Estimated Total Delivery Window	8–13 business days

*Note: Business days are Monday through Friday. Orders placed after 8:00 PM AEST or on weekends and public holidays will begin processing on the next business day. Delivery times are estimates and may vary due to courier delays, weather conditions, regional factors, or other circumstances beyond our control.

3. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing a tracking link and tracking number, allowing you to monitor your delivery status online.

4. Delivery Information & Address Accuracy

Customer Responsibility: Customers are responsible for providing accurate and complete delivery information at checkout. Dawn and Dune is not responsible for courier delays or misdeliveries resulting from incorrect address entries.

Failed Deliveries: If a package is returned due to an incorrect address, refusal of delivery, or failure to collect from a designated pickup location, we reserve the right to charge additional return and reshipping costs.

5. Returns & Damaged Goods

If you are not satisfied with your order, or if your item arrives damaged or incorrect, please contact us within 30 days of delivery at info@dawndune.com. Return instructions and authorized address details will be provided upon approval. For full details, please refer to our Refund & Return Policy.

⚠️ IMPORTANT NOTICE REGARDING RETURN ADDRESSES

Returns must never be dispatched without prior approval and specific instructions from our customer support team.

Our registered business address in the Netherlands is an administrative office and cannot accept or process returned merchandise. Unsolicited shipments sent to our office in Uden will be refused. Please contact info@dawndune.com to obtain the designated return center address.

Company Information & Customer Support

Store Brand Name: Dawn and Dune (Part of De Waal)

Legal Operating Company: Company De Waal

Chamber of Commerce (KVK): 86533916

Customer Support Email: info@dawndune.com

Customer Support Hours: Monday–Friday: 09:00 AM – 05:00 PM (AEST) | Saturday & Sunday: Closed

Registered Business Address

Company De Waal
Pastoor Spieringsstraat 123
5401GT Uden
Netherlands
(Administrative Office — No Unsolicited Returns)

Return Location

Dawn and Dune Return Center
Address provided upon request
via Customer Support
(Prior email approval required: info@dawndune.com)