Refund & Return Policy

Dawn and Dune — Consumer Rights & Return Standards | Last Updated: September 2026

At Dawn and Dune (www.dawndune.com), operated by Company De Waal, your satisfaction is important to us. This policy explains our terms for returns, refunds, exchanges, and cancellations in full compliance with applicable consumer protection laws, including the Australian Consumer Law (ACL).

1. Policy Summary

2. Australian Consumer Rights Notice

Nothing in this policy limits or excludes your rights under applicable statutory consumer protection laws, including the Australian Consumer Law (ACL). Under statutory guarantees, you may be entitled to a repair, replacement, or refund if a product is faulty, unsafe, significantly different from its description, or fails to meet acceptable quality standards.

3. Step-by-Step Return Process

To ensure your return or exchange is processed accurately and promptly, please follow these steps:

1. Initiate Return Authorization: Contact our customer support team at info@dawndune.com within 30 days of receiving your delivery to request a return authorization and return address details.
2. Order Changes & Exchanges: If you need to request an exchange, order update, or cancellation, please email us prior to our daily order cut-off time at 8:00 PM AEST (Australian Eastern Standard Time).
3. Receive Instructions: Once approved, our customer support team will provide the designated return address and specific packaging guidelines.
4. Dispatch by Mail: Returns are accepted by mail only. Pack items securely to prevent transit damage. We encourage customers to inspect their order within 24 hours of delivery and report any issues promptly.

4. Return Conditions & Responsibility

• Product Condition: Items must be returned in their original packaging, including all accessories, tags, and components. Products must be unused and in original condition, except where inspection was required.
• Value Depreciation: If items are returned used, damaged, or incomplete beyond reasonable inspection, a partial refund or depreciation deduction may apply where permitted by law.
• Transit Responsibility: We are not responsible for delays or damage that occur during return shipping. Customers are advised to use a tracked shipping service.
• Undeliverable Packages: If a package is returned due to an incorrect address, refusal of delivery, or failure to collect from a pickup location, we reserve the right to charge additional return and reshipping costs.

5. Refund Processing & Timelines

Once your return has been received and inspected at our authorized facility, refunds are processed within 7 business days. Refunds are issued to the original payment method used at checkout. You will receive an email confirmation once completed. Note: Processing times may vary depending on your bank or payment provider.

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