Contact information

Contact Information

Dawn and Dune — Customer Support & Corporate Details | Last Updated: September 2026

Have a question about your order, product specifications, shipping status, or need pre-authorization for a return? At Dawn and Dune (operated by Company De Waal), our dedicated customer support team is here to assist you with prompt, transparent, and reliable support tailored for our Australian customers.

Customer Support

Support Email:
info@dawndune.com

Official Website:
www.dawndune.com

We aim to respond to all customer email inquiries within 1 to 2 business days. Please include your full name and order number for faster processing.

Hours & Order Cut-off

Monday – Friday: 09:00 AM – 05:00 PM (AEST)

Saturday & Sunday: Closed

Daily Order Cut-off: 8:00 PM AEST

Inquiries received outside of standard operating hours or on public holidays will be attended to on the following business day.

⚠️ IMPORTANT NOTICE REGARDING PRODUCT RETURNS

All returns must be requested and authorized via email at info@dawndune.com prior to sending any items.

Authorized returns are processed exclusively through our designated return location. Please do not send physical returns to our main business address in the Netherlands, as administrative addresses cannot accept or process return packages.

Company Profile & Registered Information

Store Brand Name: Dawn and Dune (Part of De Waal)

Legal Operating Company: Company De Waal

Chamber of Commerce (KVK): 86533916

Customer Support Email: info@dawndune.com

Registered Business Address

Company De Waal
Pastoor Spieringsstraat 123
5401GT Uden
Netherlands
(Administrative Office — No Unsolicited Returns)

Return Location

Dawn and Dune Return Center
Address provided upon request
via Customer Support
(Prior email approval required: info@dawndune.com)