Frequently Asked Questions
Here you’ll find answers to frequently asked questions. Would you like to get in touch with us or do you have a question that isn’t listed here? Contact us here.
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You can reach us by email at info@dawndune.com Our customer support team is happy to assist you with any questions or concerns regarding your order, products, or general inquiries. You may also reach us by phone at +31 6 31997860.
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Estimated delivery time within Australia is 7–10 business days. Most orders arrive within this timeframe; however, delays may occur due to high demand, courier issues, or unforeseen circumstances.
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To initiate a return, please email us at info@dawndune.com. Return requests must be approved before sending any items. Defective or incorrect items must be returned before a refund can be processed. You may also request a replacement instead of a refund. Please refer to our Refund & Return Policy for full details.
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At Dawn and Dune, your privacy and security are extremely important to us. We use secure payment processing systems and handle all personal information in accordance with applicable Australian data protection laws.